TERMS & CONDITIONS

Please take a few minutes to read the following Terms and Conditions carefully. They contain important information to you as the buyer and apply to every product bought and used from our website.

General terms and conditions of PharmaHemp online store have been prepared in accordance with the Consumer Protection Act (ZVPot), the Law on Personal Data Protection Act (PDPA-1) and the Electronic Communications Act (ZEKom-1).

The online store PharmaHemp (hereinafter referred to as the “store”) is operated by:

  • Company: Pharmahemp d.o.o.
  • Address: Koprska ulica 106c, 1000 Ljubljana, Slovenia
  • Registration Number: 2343428000
  • VAT No.: SI11032413
  • Email: info@pharmahemp.store
  • Phone: +386 1 4239 790,

which is also the provider of e-commerce (hereinafter referred to as “vendor” or “PharmaHemp”).

Terms and conditions govern the operation of an online store PharmaHemp, rights and obligations of the user and the trade and govern the business relationship between the seller and the buyer.

The buyer is obliged by terms and conditions that are valid at the time of purchase (placing an online order). When placing an order online the user is warned about the terms and conditions each particular time which he confirms with placing an order online.

The following Terms and Conditions apply to all products, offers, services and agreements made with, or on behalf of, PharmaHemp unless otherwise agreed in writing.

All content found on PharmaHemp store and any of its sub-domains is the property of PharmaHemp and may not be republished, modified, redistributed or used without our express written consent.

We reserve the right to refuse service to anyone, at any time.

Any ambiguities in interpretations of the following cannot be used against the drafting party.

Accessibility information

The seller commits to the buyer before he is bound by any contract or offer, provide the following information:

  • Company information (name and place of business, registration number)
  • Contact information, which enables fast and efficient communication (e-mail, phone)
  • The essential characteristics of products (including after-sales services and guarantees) and the period of validity of this information,
  • Availability of products (each product, which is offered on the site, should be available within a reasonable period of time)
  • Delivery units (and the manner, place and time of delivery)
  • Prices must be clearly and unambiguously defined and it must be clear whether they contain taxes and transport costs and other charges, and the period of validity of this information,
  • The method of payment and delivery or performance of, and validity of this data,
  • The validity of the offer,
  • The period within which it is possible to withdraw from the contract and conditions for withdrawal (description of the right of withdrawal in accordance with ZVPot 43c; in cases where the consumer is in accordance with Article 43c ZVPot no right of withdrawal is expressly informed),
  • Interpretation of an appeal, including details of the contact person.

Users and Registration

By using PharmaHemp store and agreeing to our Terms and Conditions, you agree that you are either of an appropriate age within your country of residence or have the consent of a responsible caregiver.

Online store PharmaHemp allows the use of registered and unregistered users (hereinafter referred to as “Users”). In order to register with PharmaHemp, the customer must register an account via the registration page.

Upon registration, the online store user obtains a user name and password. E-mail address, username and password unambiguously define and connect the registered user of the data input. It is the sole responsibility of the customer to ensure that said credentials are reliable. If a user wants at any time to change the e-mail address to another e-mail address it is necessary to send a request to info@pharmahemp.store.

It is the sole responsibility of the customer to protect their login credentials, as they are strictly confidential. PharmaHemp is not liable for any abuse of login credentials and assumes the person using our website is the customer.

If the customer suspects that their credentials have been compromised, they must change their credential with all due haste.

PharmaHemp employees will never ask for your password.

With a single entry via e-mail, the user becomes a guest. Thus a registered user as a guest acquires the right to purchase at the online store PharmaHemp.

Products and Services

We reserve the right to modify or discontinue any product at any given time without any liability to the customer, or any third party.

We cannot be held accountable for any variation in the color, smell or flavor of any of our products. PharmaHemp CBD Oil is a natural product, and subject to natural variations.

We reserve the right but are not obligated to, restrict sales to any individual, third party, jurisdictional region, or geographic region at our discretion.

We may occasionally run special offers and services relating to our products through our website. We reserve the right to halt and control such offers at our own discretion.

We cannot guarantee that our services will be uninterrupted or error free. In this situation, PharmaHemp will contact the customer to arrange a solution.

We encourage customers to inspect their products upon receiving them, and in the case of any defects, contact us immediately.

Once an item is delivered to and accepted by, the ordained address, the risk is transferred to the customer.

Information

No information supplied by PharmaHemp should be taken as advice or medical knowledge it is for general purpose only. Any decision made based solely on the information on this website is done at your own risk.

We reserve the right to modify any information or content present on our website and derived literature. You agree that it is your responsibility to monitor any change.

Although we endeavor to ensure that all information on our website and derived literature is correct, there may be occasional typographical errors or omissions. We reserve the right to correct these as we see fit, as well as update or cancel any order that may be affected.

Ordering

The purchase agreement between the seller and the buyer in an online store PharmaHemp is concluded at the moment PharmaHemp sends the first e-mail to the buyer about the status of his order (titled: “Your order has been accepted.”). From this moment on, all the prices and other terms are fixed and are valid for both the seller and the buyer. A buyer is a person whose data is indicated when placing the order. Subsequent changing customer data is not possible. Purchase agreement (i.e., the first e-mail about the status of the order) is electronically stored on the server.

Payment Methods

Payment must be received from the customer before any goods are dispatched.

We reserve the right to select and modify acceptable payment methods.

We reserve the right to refuse or cancel any order or service at our discretion.

You, the customer, agrees to ensure that all account information is up to date and relevant. PharmaHemp is not responsible for delays or additional costs caused by inaccurate information.

In the event that the customer’s order or service is cancelled, limited or halted, PharmaHemp will endeavor within reasonable limits to contact the customer the explain the situation.

Credit Card

Paying by credit card is seen as one of the most standard and safe ways of making a payment over the internet. At PharmaHemp we accept both Visa and MasterCard. To use this method of payment enter your card details, expiry date and 3 digit security code (located on the back of the card) on the relevant page. Your payments should be made instantly, and we will start preparing your order right away.

Bank Transfer

If you wish to pay by direct bank transfer, you can send payment to the following details:

  • Company: Pharmahemp d.o.o.
  • Address: Koprska ulica 106c, 1000 Ljubljana, Slovenia, Europe
  • IBAN: SI56 3300 0000 2230 894
  • SWIFT/BIC: HAABSI22

Make sure to use your order number as a reference. Note: Although instant, in many cases, a bank transfer can take up to 3 days to clear depending on where it is being transferred from. We will start packing your order as soon as your transfer clears.

Invoicing

When confirming the method of payment for the purchase you will receive the invoice to your e-mail address (in .pdf or .jpg format) immediately after delivery of the package or within your package.

The invoice is provided with information about the price and all costs relating to the purchase and with a notice of the right to cancel the contract.

The buyer is obliged to check the accuracy of the information before placing an order. Later, given the objections as to the correctness of invoices issued are disregarded.

Prices

All prices found on the PharmaHemp website include VAT unless expressly provided otherwise. Any additional costs that may occur will be displayed separately.

Prices are valid at the time of placing the order and have not a predetermined validation.

Prices are valid in the case of payment with the above-listed methods of payment under the conditions and terms written above.

We reserve the right to modify prices without a period of notice.

It may happen that the pricing information is incorrect. In this case, or in the event that the price change appears between the processing the order, PharmaHemp will allow the buyer to cancel the purchase.

Discounts and promotional codes, and the like do not add up. Only discounts which are available for each product individually and promotional code do.

Promotional code

Promotional codes bring various benefits in the purchase and are limited in time. Active promotion code can be found on the title page advertisement, in our e-mail communications or other media.

Changing promotional code for cash is not possible. In the event that the value of the purchase is higher than the value of the voucher, the holder of promotional code has to accept a surcharge fee. The value of purchase must be higher that the value of the promotional code or voucher.

Shipping information

PharmaHemp’s CBD products can be shipped to all countries worldwide. The latest techniques and services ensure that your package arrives safely, securely and in a timely manner. All PharmaHemp’s products are shipped in discreet, unmarked packages.

All PharmaHemp’s products are sent directly from Slovenia via DHL or local post Post of Slovenia. After receiving the payment confirmation the customer will also receive a tracking code to track the package while it is in transit – ensuring total control.

Shipping costs depend on the service level you have chosen. If the order is for more than 100€, the shipping is free.

Delivery information

All PharmaHemp’s packages are sent out to our customers by DHL courier service or a local post Post of Slovenia. The tracking number is sent to our customers by email once the order has been shipped, which allows customer’s package to be tracked online.

The delivery time of your package depends on the service level you have chosen. Deliveries to countries within the EU usually take between 2-8 working days, to countries outside of EU up to 20 days (for countries far away). Please keep in mind that usual delivery times can vary depending on destination.

Return Policy

The shelf life of your product is 2 years after purchase and 6 months after the opening of the product. Each individual bottle of CBD oil has an individual shelf life, so you must refer to yours to see it.

In the event of receiving any faulty or damaged items, within 14 days after the goods were accepted and received by the customer at the delivery address, the customer has the right to report (info@pharmahemp.store) to withdraw from the contract without having to state a reason for its decision. The deadline shall commence one day after the date of acquisition. The only cost to the consumer for the cancellation of the contract is the cost of returning the goods. Goods must be returned within 14 days of the filed notice of withdrawal.

The consumer must return all the items to the seller in their original package sealed, undamaged, unopened and in the same amount, unless the item is destroyed, damaged, lost, or its quantity is reduced, without the fault of the consumer. The consumer may not use the products freely until the withdrawal from the contract. Only when the items have been safely received and inspected, will a refund be made.

In the case of a withdrawal, where a discount code or promotional code was used, these assets are considered as discount and will not be returned to the user. The user will only be refunded the amount paid for the article. Shipping costs are non-refundable. Import duties are non-refundable.

Form for withdrawal of products is available here.

If you wish to return an item, please contact us by email via info@pharmahemp.store. Only once, arranged with a member of our team may an item be returned. If damaged, we will be happy to send out a replacement once the original item has received back to us and inspected. You must inform us within 14 days of receiving your item that you wish to return it. Upon agreement, you must then return it to us within another 14 days.

If you noticed upon a delivery that the item or consignment is physically damaged, it lacks content or is showing signs of opening, you can file a compensation process for DHL courier service or the Post of Slovenia.

If you receive a damaged item, please take photos right away. Ensure that the goods are packaged safely and securely for their journey back to us, and once agreed with our customer service send the goods back to use for inspection.

Refunds and Replacements

Repayment of payments will be made as soon as possible, but no later than 30 days from the receipt of the notification of withdrawal. Payment refund to the buyer will be made by bank transfer to his bank account.

If a refund has been requested, upon the agreed return of an item to our warehouse, a member of staff will inspect the item to ensure it meets the above conditions. If approved during the inspection, a refund will be issued back to you via your initial payment method if possible or store credit.

Please note: Return costs incurred by the customer are non-refundable unless the item arrived damaged.

We take customer service very seriously, so if you are not satisfied with a product, we want to hear from you. Please contact us at info@pharmahemp.store.

If your item was damaged upon delivery, you must inform us within 14 calendar days of receipt at your address. You can use the above email address to let us know of any damages (with photos). Once sent back to us, we will inspect the item and send out a replacement if applicable.

Protection of personal data

This web store PharmaHemp Ltd., in accordance with the Law on Personal Data Protection Act (PDPA-1-UPB1), is committed to protecting the personal data of its users.

For business needs PharmaHemp gathers the following information:

  • Name and surname,
  • Billing address,
  • Shipping address,
  • E-mail address,
  • Contact telephone number,
  • Username,
  • Password in encrypted form, and other data that users enter into the forms on our website.

We are not responsible for the accuracy of the data entered by the users.

For the purposes of ensuring security, we also collect IP addresses from which users access the site. Each user is assigned at the beginning of the visit session a cookie for identification and monitoring of the shopping cart. PharmaHemp can among other cookies store on your computer other things such as the identification number of a user in an encrypted form (to identify the user’s next visit), review articles (that you know which items you have already rated) and cookies of Google Analytics (analysis of visits website).

All information, except cookies, are stored on the server permanently. Session cookies are stored in the server memory only for the duration of the visit and are deleted after one hour of inactivity. Permanent cookies are stored on the visitor’s computer. Cookies are small bits of information that tell your computer about previous interactions with our website. This allows our site to operate faster, as well as remember things you have told it to, such as your username, to make it more convenient for you.

The manager can use the data in the anonymised summary form for purposes of statistical analysis. This allows us to make continual improvements. PharmaHemp will in no case hand over the user’s data to unauthorized persons. Delivery service (e.g. DHL or local post Post of Slovenia) will be entrusted only with a user’s shipping address and contact.

Data which PharmaHemp collects and processes will be disclosed only if such liability is determined by law or in the good-faith belief that such action is necessary for the proceedings before courts or other state bodies as well as to protect and promote the legitimate interests.

For the protection of personal data is responsible also the user himself in a way that ensures the security of his e-mail address, username and password, and the appropriate software (anti-virus) to protect his computer.

Electronic advertising messages

PharmaHemp users will be contacted via means of distance communication only if a user does not explicitly object, and in accordance with the provisions of the Electronic Communications Act-1 (ZEKom-1). This means we may occasionally send you offers or newsletters by email unless you specifically object. We will never send you spam.

Advertising e-mails will contain the following information:

  • Clearly and unambiguously marked as advertisements,
  • Consignor “PharmaHemp” will be clearly evident,
  • Various campaigns, promotions and other marketing techniques will be marked as such. It will also clearly set out the conditions of participation in them,
  • It will clearly show the way to unsubscribe from receiving advertising messages,
  • If the customer wishes not to receive advertising messages PharmaHemp will explicitly respect these wishes.

Reviews and comments

Reviews, comments and opinions, written by customers, are a part of the functionality of an online store and are dedicated to the community of users.

PharmaHemp allows the opinion to be written by any user of an online store before final publication by PharmaHemp review. PharmaHemp will not publish opinions or contributions which are offensive in any way, unsuitable or that the assessment does not provide benefits to other users and visitors.

Limitation of liability

The buyer must before buying inquire information about the legality of the article in his country. We are unable to provide information on the legal status of any of our products in your country of residence. It falls to you, the buyer, to ensure that anything you purchase is legal.

PharmaHemp does its best to ensure currency and accuracy of the information published on its web pages. However, the nature of items, delivery or price change can occur during order processing. In this case, the seller will inform the customer about the changes and allow him to cancel the contract or replace the ordered item.

PharmaHemp is not responsible for the content of opinions on the articles written by visitors. Before publishing the review PharmaHemp rejects those that contain obvious untruths, are inappropriate, misleading or offensive. PharmaHemp is not responsible for the information and opinions and abstracting from any liability arising from the information provided in the opinions.

Complaints and disputes

PharmaHemp respects the existing consumer protection laws, and after all reasonable efforts to comply with its obligation to provide an effective system of dealing with complaints.

In the case of problems, the buyer can connect the seller via by e-mail at info@pharmahemp.store or phone +386 1 4239 790. PharmaHemp aims to correspond with the customer within 3 working days. The complaint procedure is confidential.

PharmaHemp recognizes that the essential characteristic of consumer disputes disproportion between the economic value of the claim, and the necessary time and costs incurred in order to resolve the dispute, which is also a major barrier to the consumer to initiate proceedings before the court. Therefore, PharmaHemp seeks their best to resolve any disputes amicably.

In accordance with legal norms, PharmaHemp d.o.o. does not recognize any contractor court settlement of consumer disputes as responsible for resolving consumer disputes, which the consumer can be triggered in accordance with the Act on the extra-judicial settlement of consumer disputes.

That legislation arising from the Act on the extra-judicial settlement of consumer disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.

Disclaimers

The customer agrees that their use of any product or service provided by PharmaHemp is done at their own sole risk. All products are supplied as-is, without any express guarantees.

In no situation is PharmaHemp or any of its affiliates liable for injury, loss, claim, or any type of damages as a result of using its services and products.

Changes to the Privacy Policy and Terms and Conditions

We reserve the right to amend its Terms and Conditions at any time without notice to the Customer. The latest Terms and Conditions can be viewed here, on the Website.

Contact and Questions

If you have any further questions, please don’t hesitate to get in contact with us.
If you have any questions, complaints or comments after reading the Terms and Conditions, please feel free to write to us or e-mail us.

These Terms are valid from 15.5.2017.